1.2. Troubleshooting tips

Basic Troubleshooting Steps

Restart the software.

Software problems can stem from a conflict with other programs or simply from difficulties the software encountered when starting up. Shutting the program down and restarting it can sometimes resolve these issues.

Shut down and restart your computer.

If restarting the problematic program doesn't resolve the issue, try rebooting your computer. Once the computer has fully restarted, re-launch the application in question and see if the problem has been resolved.

Check for updates.

On a Mac

On a PC

Windows 10 offers you the choice of when and how to get the latest updates to keep your device running smoothly and securely. To manage your options and see available updates, select select the Start button, and then go to Settings > Update & Security > Windows Update

Free up RAM by closing other open app.

Every piece of software uses Random Access Memory (RAM). The more software that's running on your computer, the more RAM it uses. This can be especially problematic if you're using older machines that don't have a lot of RAM. So if a software program refuses to load or is running slowly, the first thing to do is to close all other open applications.


If you experience issues related to sound volume, display resolution, startup-disk selection, time zone settings or others, resetting NVRAM might help. For example, if your Mac starts up from a disk other than the one selected in Startup Disk preferences, or a question mark icon briefly appears before your Mac starts up, you might need to reset NVRAM.

Shut down your Mac, then turn it on and immediately press and hold these four keys together: Option, Command, P, and R. You can release the keys after about 20 seconds, during which your Mac might appear to restart.

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